To my valued customers and clients:
The Music Initiative chose to offer its products in a digital format, both for ease of use, and so that you can take the information with you wherever you go. It creates a pickle, though, when it comes to refunds. We are not able to give refunds for digitally downloaded products unless there is a glitch with the technology. My sincere apologies for any inconvenience this may cause.
We are committed to providing you with the best customer service as possible, and as such, if you experience any problems in relation to the product, the service, the technology, etc., please don’t hesitate to contact customer service at email@example.com, or through the website at www.themusicinitiative.net/contact/
We appreciate your support and the support of the organizations you champion through your 10% donations via our website.
Erin and your team at The Music Initiative.